Overview
Will a remanufactured or compatible product work as well as the OEM product?
Each cartridge is designed and manufactured to meet or exceed OEM product specifications for yield*, output quality, and overall performance. The only difference you should notice between our products and the OEM products is the savings you receive.
*Yield information is an estimation based on a 5% page coverage. Actual yield may vary based upon machine, paper type, humidity and actual prints.
Do You Need Toner cartridges use new drums, blades, chips and other components?
Whenever possible, “YOU NEED TONER” utilizes new components, including drums, blades, chips and rollers. This helps us to ensure the highest level of quality and performance.
What is the quality of toner used in the remanufactured and compatible cartridges?
To support our focus on quality, “YOU NEED TONER” products only use premium raw materials from world-class suppliers to ensure the best product performance. The toners we use in our cartridges will meet or exceed OEM performance specifications.
What is the defective rate on your cartridges?
Our average defective rate across all cartridges is less than 1%. We are continuing to implement additional quality control standards and processes to further improve upon that figure.
How do you control your product quality?
All our manufacturing facilities follow stringent quality control standards to ensure high performance and low defect rate. Our production facilities for compatible and remanufactured laser cartridges are ISO 9001 and ISO 14001 certified. Each cartridge is individually tested before they are packaged and shipped. In addition, we will randomly sample cartridges from every completed batch and run full print quality and yield test to ensure consistency.
What is your warranty on compatible and remanufactured cartridges?
Compatible and remanufactured supplies are warranted to be free from manufacturing and material defects for a period of 30days from the date of purchase. If, at any time, “YOU NEED TONER’s ” ‘ compatible and remanufactured supplies fail to perform according to the above, “YOU NEED TONER” will replace the item or credit the full purchase price.
What if I want to return or exchange a product after the warranty period is up?
Please feel free to contact our customer service team. We will review the nature of your claim, and try our best to ensure that you are satisfied with your purchase.
What is your return procedure for a defective cartridge?
Please contact “YOU NEED TONER” customer service to obtain a Return Authorization Number and shipping instructions. We will credit or exchange the defective cartridge as soon as we have received and inspected the item.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@youneedtoner.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@youneedtoner.com . We will tell you where to send the physical item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: You Need Toner, 216 Florida Willow Ave, DeBary, FL, 32713.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at customerservice@youneedtoner.com for questions related to refunds and returns.
